Privacy Policy
At BioLoom Institute (BLI), your privacy is of the utmost importance to us. This policy outlines how we collect, use, and protect your personal information.
Legal Directory
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our learning management system (LMS) and related services. By using our platform, you consent to the practices outlined in this policy.
Information We Collect
We may collect the following categories of information:
- Account Information: Your name, email address, phone number, and profile details provided during registration.
- Academic Information: Your enrolled courses, progress records, assessment results, certificates earned, and learning activity.
- Payment Information: Billing details and transaction records processed securely through our trusted third-party payment partners (e.g., PayHere). We do not store your full card details.
- Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, and time spent on the platform — collected via cookies and analytics tools.
- Communications: Messages or queries submitted to our support team or via contact forms.
How We Use Your Information
The information collected is used for the following purposes:
- To create and manage your student account on the BLI platform.
- To provide access to courses, track your learning progress, and issue certificates.
- To process payments and send enrolment confirmations and receipts.
- To communicate important updates, policy changes, or course announcements.
- To personalise your learning experience and recommend relevant content.
- To improve our platform, content quality, and teaching effectiveness.
- To comply with applicable laws and regulatory requirements in Sri Lanka.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
Sharing of Information
We do not sell, rent, or trade your personal data. Your information may be shared only in the following limited circumstances:
- Service Providers: Trusted third parties who assist in operating our platform, processing payments, sending emails, or providing analytics — all bound by strict confidentiality agreements.
- Educational Partners: If your enrolment is part of a partnered institution programme, limited data may be shared with that institution for administrative purposes.
- Legal Obligations: We may disclose information if required by law, court order, or government authority in Sri Lanka.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, your data may be transferred as part of that transaction, with prior notice given to you.
Data Retention
We retain your personal information for as long as your account remains active or as needed to provide services and comply with our legal obligations. You may request the deletion of your account and personal data at any time by contacting us at privacy@bioloom.edu.lk.
Please note: Certain academic records (such as certificate issuance history) may be retained for a minimum period as required for institutional compliance purposes, even after account deletion.
Cookies & Tracking Technologies
Our platform uses cookies and similar technologies to:
- Keep you logged in during your session.
- Save your learning preferences and progress.
- Analyse platform usage through anonymised analytics tools.
You may disable cookies via your browser settings; however, this may affect certain platform features. We do not use cookies for targeted advertising.
Children's Privacy
BLI is an educational platform that may be used by students under the age of 18. We do not knowingly collect sensitive personal data from children under 13 without verified parental or guardian consent. If you believe a minor has provided personal information without consent, please contact us immediately.
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to safeguard your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
As a user of our platform, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your account and personal data.
- Withdraw consent to marketing communications at any time.
- Lodge a complaint regarding data handling practices.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of the platform after updates constitutes your acceptance of the revised policy.